Terms of use

1. BACKGROUND

Thank you for visiting the www.Vontelle.com (referred to hereinafter, together with its sub-domains, content and services, as “the Site”). We are an online retail store for eyeglasses, and related products and services. We offer a large selection of frames and related eyewear products. It is our wish that your visit to our Site and the experience of your purchase via our Site will be as easy as possible. By accessing our Site and/or by clicking the "I Agree" or "OK" button, you expressly acknowledge and agree that you are entering into a legal agreement with Vontélle LLC., a company organized under the laws of the State of New York (collectively, "we", "us" and/or "our")", and have understood and agree to comply with, and be legally bound by, these General Terms and Conditions of Use (or these Terms and Conditions). You hereby waive any applicable rights to require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent not prohibited under applicable law. If you do not agree to be bound by these Terms and Conditions please do not access our Site or make any purchases through our Site.

We reserve the right, at our discretion, to modify these Terms and Conditions at any time and from time to time. Such change will be effective upon posting of the revised Terms and Conditions on the Site, and your continued access or use of the Site thereafter means your acceptance of any changes to these Terms and Conditions.

 

2. ABILITY TO ACCEPT TERMS

Our Site is not structured to attract children under the age of 18 years. If you are under 18 years please do not visit or use the Site. If you are under the age of 18, then you must immediately leave this Site. You must be 18 or older in order to review and accept these Terms and Conditions. By visiting this Site you expressly acknowledge and agree that you are 18 years of age or older; that you understand these Terms and Conditions; and that you agree to these the Terms and Conditions of Use.

 

3. CUSTOMER ACCOUNT

During your use of our Site and in order to use our Site's services, you may choose to or may be required to create an account  (the “Account”), and by doing so, you agree to provide accurate and complete information as required by the relevant Site page (the “Account Information”), and to keep the Account Information current, accurate and complete. If you choose to register to our website, we may offer different options to create an Account, including, online registration where you will be asked to provide us with certain mandatory information such as your name and email address, and also a password that you will use to access your Account.

You agree not to create an Account for anyone else or use the Account of another without their permission. You are solely responsible for the activity that occurs in your Account, and you must keep your Account password secure. You must notify us immediately of any breach of security or unauthorized use of your Account. As between you and us, you are solely responsible and liable for the activity that occurs in connection with your Account. If you wish to delete your Account you may send an email request to us at customer@vontelle.com. If you provide information that is untrue, inaccurate, not current or incomplete, or we have suspicions that such information is inaccurate, incomplete or untrue, we reserve the right to suspend or terminate your Account , delete any and all previously provided information, and refuse your use of the Site, including, but not limited to, any and all pending or completed sales transactions.

 

4. PRIVACY

We will use the Account Information and any additional information we may collect or obtain in connection with your use of our Site in accordance with our privacy & security policy which is available at www.Vontelle.com (the “Privacy Policy”). You agree that we may use information that you provide or make available to us in accordance with our Privacy Policy.



 

5. THIRD PARTY SOURCES AND CONTENT

Our Site enables you to view, access, link to, and use content from third parties (the “Third Party Sources”) (such content referred herein as “Third Party Content”) that are not owned or controlled by us. Third Party Source may be a third-party website or service provider.

You hereby acknowledge and agree that we are not affiliated with and have no control over any Third-Party Sources. We do not assume any responsibility for the content, terms of use, privacy policies, actions or practices of any Third-Party Sources. Please read the terms of use and privacy policy of any Third Party that you interact with before you engage in any such activity.

We do not endorse any advertising, promotions, campaigns, products, services or other materials that are included in any Third-Party Content or that is communicated to you from a Third-Party Source.

You are solely responsible and liable for your interaction with a Third-Party Source. You agree to waive, and hereby do waive, any legal or equitable rights or remedies you may have against us, and release us from any and all liability, arising from your use of and interaction on any Third-Party Content and from your interaction with any Third-Party Source. If you have any query or complaint regarding a Third-Party Source or any Third-Party Content, you agree to contact the Third-Party Source directly.

 

6. USER SUBMISSIONS

Our Site permits the hosting, sharing, posting, and publishing of content provided by you and other users (collectively, "User Submissions"). Your User Submissions may be posted to our Site, used to send commercial marketing materials to you, or otherwise be made publicly available. You understand that whether or not such User Submissions are published, we do not guarantee any confidentiality with respect to any User Submissions. You shall be solely responsible for your User Submissions and the consequences of posting or publishing them. We have complete discretion whether to publish your User Submissions and we reserve the right without further notice to you, to monitor, censor, edit, remove, delete, and/or remove any and all User Submissions at any time and for any reason.

You represent and warrant that you own or have the necessary rights and permissions to use and authorize us to use all Intellectual Property Rights (as defined below) in and to your User Submissions, and to enable inclusion and use thereof as contemplated by these Terms and Conditions. Intellectual Property Rights means any and all rights, titles and interests, whether foreign or domestic, in, under, and to any and all trade secrets, patents, copyrights, service marks, trademarks, know-how, or similar intellectual property rights, as well as any and all moral rights, rights of privacy, publicity and/or similar rights of any type under the laws or regulations of any governmental, regulatory, or judicial authority, foreign or domestic. You retain all of your ownership rights in and to your User Submissions.

Subject to these Terms and Conditions and to our Privacy Policy, by submitting User Submissions, you hereby grant us a worldwide, irrevocable, non-exclusive, royalty-free, perpetual, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Submissions in connection with our Site, including without limitation for redistributing part or all of your User Submissions (and derivative works thereof), and you hereby waive any moral rights in your User Submissions, to the extent permitted by law. You also hereby grant each user and Third-Party Source a non-exclusive right to use, copy, reproduce, distribute, disclose, prepare derivative works of, display and perform such User Submissions in accordance with these Terms and Conditions.

You understand and acknowledge that when accessing and using our Site: (1) you will be exposed to User Submissions from a variety of sources, and that we are not responsible for the accuracy, correctness, usefulness, safety, or Intellectual Property Rights of, or relating to, such User Submissions; and (2) you may be exposed to User Submissions that are inaccurate, or that you may consider as offensive, indecent, or objectionable. You hereby waive, any legal or equitable rights or remedies you may have against us with respect to the foregoing.

We reserve the right to access, read, preserve, and disclose any User Submission or any other information that we obtain in connection with the Site as we reasonably believe is necessary to: (1) satisfy any applicable law, regulation, legal process, subpoena or governmental request, (2) enforce these Terms of Use, including investigation of potential violations of it, (3) detect, prevent, or otherwise address fraud, security or technical issues, (4) respond to your user support requests, or (5) protect the rights, property or safety of us, our users or the public.

You agree that you will not send, display, post, submit, publish or transmit a User Submission that: (1) is unfair or deceptive under the consumer protection laws of any jurisdiction; (2) is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights; (3) creates a risk to a person’s safety, health, or property, creates a risk to public safety, health, or property, compromises national security, or interferes with an investigation by law enforcement; (4) impersonates another person; (5) promotes or involves illegal activities, terrorism, drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking; (6) is unlawful, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, gives rise to civil liability, violates any law, or is otherwise dishonest, inaccurate, inappropriate, malicious or fraudulent; (7) constitutes an unauthorized commercial communication; (8) contains the contact information or any personally identifiable information of any third party unless you have first obtained the express consent of said third party to include their contact information or personally identifiable information; and/or (9) breaches these Terms and Conditions.

 

7. CUSTOMER PURCHASES

Product purchases may be executed via the third-party payment service provider that we make available for you to use via our Site. If you choose to proceed with a purchase via our third-party payment service provider then you: (1) agree to review and be bound by such other third-party payment service providers’ terms of use and privacy policy. We are not responsible or liable for any activities or conduct of such other third-party payment service provider, and you agree to hold us harmless, and expressly release us, from any and all liability arising from or in connection with any products that are offered for sale and purchased via the Site.

 

8. CUSTOMER CONDUCT; OWNERSHIP

The (1) content on our Site, including without limitation, the text, documents, articles, brochures, descriptions, products, software, technology, graphics, photos, sounds, videos, interactive features, and services and any output thereof (or collectively, the Materials), (2) and User Submissions (or together with the Materials, the “Content”), and (3) the trademarks, service marks and logos contained therein (or the Marks), are our property and/or our licensors’ property and may be protected by applicable copyright or other intellectual property laws and treaties. All other brands and names (including third-party product names) are the property of their respective owners. You may not use the name Vontélle LLC, Vontelle.com, the Vontélle logos or any other graphics or services terms or names that are our Marks or our affiliates' Marks on any site without our express prior written consent.

You acknowledge that all Content is copyrighted as a collective work under applicable law, including, without limitation, the U.S. copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal, information and non-commercial use and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see e.g. 17 U.S.C. Section 107), you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right.

It is forbidden under these Terms and Conditions to engage in any activity that will restrict or inhibit other users from using our Site. You shall not: (1) copy, distribute or modify any part of our Site or services without our express prior written authorization; (2) use, modify, create derivative works of, transfer (by sale, resale, license, sublicense, download or otherwise), reproduce, distribute, display or disclose Content; (3) disrupt servers or networks connected to our Site; (4) use or launch any automated system (including without limitation, "robots", "spiders", or otherwise) to access our Site; (5) parse any content within our Site or copying any source code for the purpose of mimicking the look and feel of our Site; (6) circumvent, disable or otherwise interfere with security-related features of our Site or features that prevent or restrict use or copying of any content or that enforce limitations on use of our Site, and/or (7) sell, license, or exploit for any commercial or non-private purpose, any use or access to the Site and Services or any Content related thereto.

 

9. PRODUCT DESCRIPTIONS

We have made every effort so that our Site displays the dimensions and colors of our products as accurately as possible. Our frames are vibrant and colorful and have different patterns. Each pair of glasses has a design as unique as the individual wearing them. Random patterns may differ from pictures. Additionally, the colors you see in our products will depend on your monitor. We cannot guarantee that your monitor's display of any color will be accurate. We do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by our Site is not as described, your sole remedy is to return it unused and with the full contents in accordance with our return policy (see “Return Policy” below for additional information).



10. PRESCRIPTIONS 

In the event you chose to order eyeglasses through our Site you hereby acknowledge and agree that the prescription used for your prescription glasses is valid under laws and regulations applicable to Site’s user and was issued by a certified optometrist no longer than twelve months prior to your purchase with us.

 

We assume no liability for any damages arising from your non-compliance with the above.   

 

11. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE DO NOT AND WILL NOT ACCEPT LIABILITY FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR LOSSES OF ANY KIND OR FOR ANY LOSS OF DATA, REVENUE, PROFITS OR REPUTATION, ARISING UNDER THESE TERMS AND CONDITIONS OR OUT OF YOUR USE OF, OR INABILITY TO USE, OUT SITE, OR THAT ARE RELATED TO THE PURCHASE OF GOODS OR SERVICES FROM OUR SITE EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITY, DAMAGES OR LOSSES. THE AFOREMENTIONED LIMITATION OF LIABILITY SHALL APPLY ALSO TO OUR LICENSORS AND SERVICES PROVIDERS WITH RESPECT TO THEIR LICENSED ARTICLES AND PROVIDED SERVICES, WHICH ARE INCORPORATED IN OUR SITE.

 

12. OTHER RIGHTS

We reserve the right to monitor areas of our Site electronically and may at our sole discretion use and/or disclose any data or communication of any kind.

We may terminate or suspend your account and your accessibility to all or part of our Site, without prior notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party or us.

As customer service is the most important aspect of our business, we reserve the right to deny your purchase of any product or service if it is apparent that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer to protect us to these ends.

 

13. TERMINATION OF TERMS

These Terms and Conditions are effective until terminated by us. If you no longer agree to these Terms and Conditions, you must stop your use of and visit to our Site. You will email us at customer@vontelle.com to delete your account. You agree that any termination of your access to the Site may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or our Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to our Site.

 

14. WARRANTY DISCLAIMERS

This section applies whether or not the services provided under our Site are for payment. Applicable law may not allow the exclusion of certain warranties, so to that extent certain exclusions set forth herein may not apply.

OUR SITE, SERVICES, AND ANY CONTENT OR DATA RELATED THERETO ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. WE HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR FROM A COURSE OF DEALING OR USAGE OF TRADE. NO REPRESENTATIONS OR WARRANTIES ARE MADE HEREUNDER AS TO THE USABILITY, ACCURACY, QUALITY, AVAILABILITY, RELIABILITY, SUITABILITY, COMPLETENESS, TRUTHFULNESS, USEFULNESS, OR EFFECTIVENESS OF ANY SERVICES OR CONTENT, DATA, RESULTS OR OTHER INFORMATION OBTAINED OR GENERATED IN CONNECTION WITH YOUR OR ANY USER’S USE OF THE SITE OR SERVICES. WE DO NOT GUARANTEE THAT OUR SITE WILL BE FREE OF BUGS, SECURITY BREACHES, OR VIRUS ATTACKS. OUR SITE MAY OCCASIONALLY BE UNAVAILABLE FOR ROUTINE MAINTENANCE, UPGRADING, OR OTHER REASONS. YOU AGREE THAT WE WILL NOT BE HELD RESPONSIBLE FOR ANY CONSEQUENCES TO YOU OR ANY THIRD PARTY THAT MAY RESULT FROM TECHNICAL PROBLEMS OF THE INTERNET, SLOW CONNECTIONS, TRAFFIC CONGESTION OR OVERLOAD OF OUR OR OTHER SERVERS. WE DO NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT, PRODUCT, OR SERVICE THAT IS FEATURED OR ADVERTISED ON OUR SITE BY A THIRD PARTY.

WE DO NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT THAT APPEARS IN A USER SUBMISSION, AND DOES NOT MAKE ANY REPRESENTATION OR WARRANTY WITH RESPECT TO, AND DISCLAIMS ALL LIABILITY FOR, ANY SUCH CONTENT.

YOU SPECIFICALLY ACKNOWLEDGE THAT WE SHALL NOT BE RESPONSIBLE FOR THE USER SUBMISSIONS OR CONDUCT (INCLUDING DEFAMATORY, OFFENSIVE, ILLEGAL, OR NEGLIGENT CONDUCT) OF ANY SITE USER AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

YOUR RELIANCE ON, OR USE OF, ANY USER SUBMISSION, OR INTERACTION WITH ANY SITE USER, IS AT YOUR SOLE RISK. IF YOU HAVE A DISPUTE WITH ANY SITE USER IN CONNECTION WITH THE SITE OR ANY USER SUBMISSION, YOU AGREE THAT WE SHALL NOT BE LIABLE FOR ANY CLAIMS OR DAMAGES ARISING OUT OF OR CONNECTED WITH SUCH A DISPUTE. WE RESERVE THE RIGHT, BUT HAVE NO OBLIGATION, TO MONITOR ANY SUCH DISPUTE.

WE DO NOT AND WILL NOT ACCEPT LIABILITY IN CASES WHERE CUSTOMERS PROVIDE US WITH PRESCRIPTIONS NOT SUITED TO THEIR PERSONAL CONDITION OR PRESCRIPTIONS WHICH ARE NO LONGER VALID IN ANY APPLICABLE JURISDICTION. WE ALSO RESERVE THE RIGHT TO NOT ACCEPT PRESCRIPTIONS THAT HAVE BEEN ISSUED MORE THAN EIGHTEEN MONTHS PRIOR TO THEIR SUBMISSION TO THE SITE.  

 

We strongly suggest you visit an optometrist annually to obtain your current eyeglass prescription.   One reason that an annual eye exam is important for adults is that your vision can change over time due to aging, medication, and overall health factors.

 

EXCEPT AS EXPRESSLY STATED HEREIN AND IN OUR PRIVACY POLICY, WE DO NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE SECURITY OF ANY INFORMATION YOU MAY PROVIDE OR ACTIVITIES YOU ENGAGE IN DURING THE COURSE OF YOUR USE OF THE SITE.

THE SITE MAY INCLUDE A CHAT BOT FUNCTIONALITY INTENDED TO PROVIDE GENERAL FAQ DATA IN A CHAT-LIKE COMMUNICATIVE MANNER. IT IS AGREED AND ACKNOWLEDGED THAT ANY COMMUNICATION OR INFORMATION PROVIDED THROUGH SUCH FUNCTIONALITY IS PROVIDED AS GENERAL ASSISTANCE ONLY AND THAT THESE TERMS AND CONDITIONS OF USE SHALL PRECEDE AND GOVERN ANY CONFLICTING INFORMATION PROVIDED THROUGH SUCH CHAT-BOT FUNCTIONALITY.

 

15. APPLICABLE LAW

We make no representation that the Content in our Site is appropriate or available for use in other locations, and access to it from territories where its content is illegal or prohibited. Those who choose to access our Site from other locations do so at their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Content in violation of U.S. export laws and regulations. Any claim relating to our Site, the services provided through our Site or the Content (or a Claim) shall be governed by the internal laws of the State of New York and the laws the United States of America applicable therein, without reference to any choice of law provisions. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in the state of New York and irrevocably agree that all Claims may be heard in such court. You agree that a final judgment in any such action or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law.

 

16. INDEMNITY

You agree to defend, indemnify and hold us, our affiliates, subsidiaries, related companies, and our and their respective officers, directors, employees, representatives, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including but not limited to attorney's fees) arising from: (1) your use of, or inability to use, our Site; (2) your User Submissions; or (3) your violation of these Terms.

 

17. SUBMITTED FEEDBACK

It is our desire and pleasure to hear from our customers and welcome your comments regarding our products, including our Site. We request that you be specific in your comments on our services and products. If you send us comments, suggestions, ideas, materials, notes, drawings, concepts, or other information (to which we refer collectively, as Feedback), the Feedback shall be deemed, and shall remain, our property. None of the Feedback shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Feedback. Without limiting the foregoing, you agree that we shall exclusively own and hereby assign to us without compensation or further obligation all now known or hereafter existing rights to the Feedback of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Feedback for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Feedback, including the right to publish on the Site or elsewhere and to use the Feedback, including any suggestions, ideas, etc. contained herein.

 

If you have any questions regarding our General Terms and Conditions of Use, please feel free to contact us via: 
Email: customer@vontelle.com

 

Mailing Address: 463 Lincoln Place #224

Brooklyn, New York 11238


 

PURCHASE POLICY

 

1. PRESCRIPTION

You hereby represent and warrant that the prescription you submit as part of your order is valid on the date of placing your order. If your prescription does not include an expiration date, we will fill your order in accordance with applicable legal requirements or within up to twelve (12) months of the date of the prescription. By placing an order through our Site, you represent that the information used for purchasing eyeglasses is correct, true, and accurately matches the prescription you received from your eye care provider. You hereby acknowledge that your order will not be processed unless your prescription meets the terms set out in this policy. You hereby agree that we and our representatives may contact your eye care provider with any questions, comments, concerns, or verification needed with respect to your prescription.

Note that eyeglasses prescriptions may differ from one another, so you should make ensure that you are ordering the correct parameters set forth in your prescription for the type of product you wish to purchase.

We require that you provide your pupillary distance (PD) and your Pupillary Height (PH) in order to fill your order. When you are fitted for eyeglasses by an eye care provider, you should be provided with a copy of your prescription specifying your PD and PH. In the event that the PD is not included in your order, we may use an average PD, and you agree that you forfeit all rights for any claim against us in such case. Any prescription change, you will be required to pay the difference. Your order will not be filled without this information.

You must be a minimum age of 18 years of age to submit an order.  In case the prescription is for a child between 13 and 18 years of age, it is the parent's or guardian's responsibility to ensure the accuracy of the prescription.

 

2. PROMOTIONS

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Site may be governed by rules that are separate from these Terms and Conditions of Use. Unless otherwise stated in such Promotions’ rules, we reserve the right to terminate and changes the terms of any such Promotions at any given time without prior written notice. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions of Use, the Promotion rules will apply.

 

3. ORDER PRODUCTION AND PROCESSING

Lack of information in orders may lead to delays in processing such orders. There may be cases in which we will be required to contact you in order to obtain additional information, and such inquiries may also delay the processing of the order. In any event, we shall make reasonable efforts to notify you with respect to any delays.

The processing time of orders that contain additions to the lens (such as coatings, tint or other) may take longer time and processing time of orders which contain progressive and bifocal lenses may take longer than that of standard lenses.

We begin processing orders upon submission. However, we’ll do our best to accommodate any changes up to 48 hours after your order submission. Please email us within 48 hours of placing your order at customer@vontelle.com in order to make any changes.  

 

Please Note: Prescription eyeglass orders cannot be changed or canceled. 


 

4. SHIPMENT AND DELIVERY

Orders will be delivered to the address that appears on your order within reasonable time from the completion of the production and the quality checks.

Orders are usually shipped within 7-10 business days from the date of confirmation of payment; however, there may be delays due to external factors such as inclement weather, national holidays, shipping and/or work stoppages, Customs and Border Patrol, strikes, pandemics and other unforeseeable reasons. If your order requires a prescription, delivery time can take an additional 14 days before your item is shipped. Additionally, the date of delivery can vary depending on the destination. We will provide a tracking number once your order has shipped via email. Please note that additional local taxes may be applied based on your state laws to shipments to locations outside of the United States. 

We shall not be liable for delays in shipment due to faults of the carrier, and therefore these delays will not result in refund of shipment cost, however, we will make reasonable efforts to assist you with respect to such delays in a timely manner.

Please be advised: all international shipments may be subject to customs regulation. Any related charges will be your responsibility. We can’t be held liable for incurred charges.

When you place your order, you must choose shipping and delivery options. Standard shipping can take up to approximately 14 (fourteen) business days from the date of shipment. If you need your Product faster, you can upgrade to the Expedited or Express shipping option. Once the package is shipped from our partners, it is no longer the responsibility of Vontélle, but, the responsibility of carrier.

Upgrading your shipment does not infer overnight or expedited delivery. Delivery times are based on estimation only and exclude the production and verification stages.

It is important that you enter your address correctly. If the shipment is addressed to a commercial entity (e.g., an office or a hotel), please make sure to indicate that your order is to be delivered to the commercial entity that is located at such address. Failure to input any part of your address will cause delays in shipments and increase the costs of the purchased Products. We will not refund or exchange products that were shipped to an inaccurate address as a result of missing details. Shipping claims should be addressed within 30 days from the date of the shipping.

 

5.  RETURN POLICY

We have a 30-day, hassle-free return or exchange policy for our eyewear. Please note that eyeglasses without a prescription are not eligible for a refund or an exchange. If you qualify for a refund, you will be set up for a full refund or exchange within 30 days of Vontélle’s receipt of the returned merchandise to our office. You must email us at returns@vontelle.com to begin this process, no exceptions.

If you receive the wrong order, please contact us immediately at returns@vontelle.com to return the glasses. Once the glasses have been returned to our warehouse, we will begin processing your replacement glasses. Should you choose to return the Product, you are responsible for all costs related to any expedited shipping requests. In the event that eyeglasses are returned, the eyeglasses must be returned in their unused, original and merchantable condition and in their original packaging, including all accessories, such as case and cleaning cloth. 

 

To start your return, contact our Customer Service at returns@Vontelle.com to begin the process and we will provide you with a prepaid shipping label. After you receive the returning shipping label, go to your Post Office or mailbox and send us the returned Product/s in the original packaging (as specified above), using the shipping label we have provided you with.

 

We will offer you: 

o A refund of your purchase price or a store credit (please note that any refund/store credit does not include the cost of any shipping that is not Standard, as mentioned in the Shipment and Delivery section above).

o Product exchange of equal or lesser value.

A return shipping label will be provided free of charge upon your request (available for Continental U.S. addresses only). A tracking number should be provided to us for all returned items. Exchanges, issuance of store credit and refunds will only be processed once the returned item(s) arrive at our facility and can be verified with a tracking number.

Refunds will be affected via the same method of payment used to order the Product (credit card, debit card, etc.). Please allow up to 30 days from when we receive the item for the credit to appear in your account. Keep in mind that some refunds may take over 30 days from the purchase date to be processed.

For international orders, please contact our Customer Service before sending the items back. Return shipping label will not be provided for international orders. The item should be returned in its original packaging (as specified above) to the following address:

VONTELLE, LLC

463 Lincoln Place #224

Brooklyn, New York 11238

 


 

6. EYEGLASSES REPLACEMENT POLICY

Damaged Eyewear. Our frames come with a limited replacement policy. In the unlikely event that your frame or lenses break within one (1) year of your purchase, we will gladly replace your eyeglasses with another pair of identical eyeglasses or eyeglasses of equal or lesser value, at our discretion. 

In order to begin this process, you must send to an email to returns@vontelle.com requesting a replacement for your eyeglasses.  If your request for replacement glasses is accepted, you will be given a code to enter at check-out. You must return the damaged frames to Vontélle in order to receive the replacement frames. You will be responsible for all shipping costs for the return of your eyewear and for the costs of your eyeglass prescription refill. 

Do not return your eyewear to Vontélle unless and until your request for replacement eyewear has been approved.  

Once the glasses have been returned to our warehouse, we will begin processing your replacement glasses. You are responsible for the costs of any prescription refill. Your eyewear will be returned to via standard mail. You are responsible for all costs related to any expedited shipping requests. 

Lost or Stolen Eyewear. In the event that your eyewear is stolen or lost within one (1) year of your purchase, we will gladly replace your eyeglasses with another pair of identical eyeglasses or eyeglasses of equal or lesser value, at our discretion. You must submit a police report for the stolen/lost eyewear. Once your police report is validated, you will be sent a claim form to complete and return to our attention at returns@vontelle.com.  

By placing a replacement order through our Site, you represent that the information used for purchasing eyeglasses is correct, true, and accurately matches the prescription you received from your eye care provider. You hereby acknowledge that your order will not be processed unless your prescription meets the terms set out in this policy. You hereby agree that we and our representatives may contact your eye care provider with any questions, comments, concerns, or verification needed with respect to your prescription

For questions regarding our Return Policy please contact us at returns@vontelle.com. 

 

Important Notes: 


*All online store credits and exchanges are non-refundable.
 

*It is the customer's responsibility to ship the item(s) back within six (6) calendar days from receiving the return shipping label, and six (6) calendar days from receiving authorization to return an international order. Return requests will not be processed after such timeframes. 


*Store credit is valid for sixty (60) days from the date issued by Vontélle. The validity of store credit cannot be extended. 


* A tracking number must be provided for all returned items. 


* * Refunds can only be processed up to thirty (30) calendar days from the delivery date and are limited to one (1) eyewear return per purchase/order. 

* The customer can only send back the items approved for return by Vontélle. Any additional items that are included in the returned box that not approved by Vontélle will not be accounted for nor will they be return to you.

 
* Only store credits generated by Vontelle from a return/cancellation of orders can be used to purchase new and/or replacement merchandise.

 

* Only one refund, return or replacement request per customer will be honored per year.

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Email: customer@vontelle.com    

Hours: 9am - 5pm est Mon - SAT 

Location: Brooklyn, NY

© 2020 Vontélle