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Have questions about your order, or a general enquiry?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
We completely get it, we change our minds too! If you contact us via email customer@vontelle.com within 24 hrs of order we will be able to cancel. However, once shipped, we are unable to cancel it at this time.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is $6.00 and will be deducted from refund.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Have questions about your order, or a general enquiry?