If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We completely get it, we change our minds too! If you contact us via email customer@vontelle.com within 24 hrs of order we will be able to cancel.  However, once shipped, we are unable to cancel it at this time. 

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is $6.00 and will be deducted from refund.

Vontélle charges a flat $8.00 standard shipping fee for domestic orders. The applicable shipping charge will be displayed at checkout before your order is completed.

Shipping fees are non-refundable once an order has shipped, including when an eligible order is subsequently returned, unless the return results from an error by Vontélle.

Expedited shipping, international shipping, and other special delivery options, when available, may incur additional charges. Any applicable charges will display at checkout.

Vontélle may occasionally offer promotional free or discounted shipping. Such offers are valid only during the stated promotional period and are subject to the terms of the applicable promotion.

Vontélle does not currently offer complimentary standard shipping. Our standard domestic shipping fee is $8.00 per order.

From time to time, Vontélle may offer free or discounted shipping as part of a special promotion. Promotional shipping offers are subject to the terms and dates of the specific promotion and cannot be applied retroactively to previous purchases.

Standard domestic shipping is $8.00 per order.

Shipping charges are calculated at checkout and are non-refundable once an order has shipped. Additional charges may apply for expedited shipping, international orders, or other special delivery services when available.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

FREE: Standard Shipping (USPS) Estimated Delivery: 14–21 days

Please note: If your order requires a prescription, the timeline may be extended by 10–14 days.

If you require expedited shipping, fees will apply.

Yes. We offer express shipping to physical addresses only. We cannot ship to PO Boxes.

United States (All 50 States)

Express Shipping (USPS/UPS/FedEx) Estimated Delivery: 7–10 days

Canada

Express Shipping Estimated Delivery: 7–14 days

Please note: If your order includes a prescription, the timeline may vary.

You will receive a shipping confirmation email that will include a tracking number and tracking link for your specific shipper. Additionally, you can track your package directly at:

USPS 

UPS 

FedEx

No, we do not offer overnight shipping.

We ship to the United States, Canada, Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses.  We ship internationally for an extra fee based on current carrier prices.

Please contact our customer service immediately at customer@vontelle.com. Please put DAMAGED PACKAGE in the subject line. We will work with you to get your damaged glasses replaced with a new pair as soon as possible. You will be required to return the damaged pair. 

Prescription Eyewear: Frames purchased with prescription lenses may be returned in accordance with our return policy. The frame portion of the purchase is eligible for a refund; however, prescription lenses are custom-made and are non-refundable. If Vontélle or our optical laboratory makes an error in producing your prescription lenses, we will correct the lenses at no additional cost. Errors resulting from incorrect prescription information submitted by the customer are not eligible for a complimentary remake.

Prescription Eyewear

Frames purchased with prescription lenses are eligible for return in accordance with Vontélle's standard return policy. If an eligible prescription eyewear order is returned, Vontélle will refund the amount paid for the frame only. Prescription lenses, lens upgrades, coatings, treatments, and other custom lens services are non-refundable.

Prescription lenses are custom-made to the prescription information submitted with each order and are produced specifically for that customer by our optical laboratory. Because Vontélle incurs these costs once the lenses are produced, prescription lens charges cannot be refunded.

If Vontélle or our optical laboratory makes an error and the finished lenses do not match the prescription information submitted and accepted for the order, Vontélle will correct or remake the affected lenses at no additional cost to the customer.

Customers are responsible for ensuring that all prescription information submitted to Vontélle is accurate, complete and current. Complimentary remakes do not apply when replacement lenses are required because of incorrect information provided by the customer, a change in the customer's prescription after the order was placed, or a new prescription issued by the customer's eye-care provider. In these circumstances, the customer is responsible for the cost of replacement lenses.

Yes. If you return prescription eyewear within our eligible return period, the cost of the frame is refundable; however, prescription lenses are non-refundable.

Prescription lenses are custom-made specifically for your prescription by our outside optical laboratory. Once the lenses have been produced, Vontélle incurs the cost of the custom lens work and therefore cannot refund the lens portion of your purchase.

If your prescription lenses were made incorrectly due to an error in the prescription provided to our laboratory or a manufacturing error, Vontélle will have the lenses corrected at no additional cost to you.

If the prescription information submitted with your order was incorrect or has changed, the cost of replacement lenses will be the customer's responsibility.

Yes, we offer refunds.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customer@vontelle.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return

Share details about your shipping policies, item returns, or customer service.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.