Vontélle’s goal is to offer high-quality, beautiful, brave and bold eyewear. Our production team and processes adhere to a high standard of quality control and inspection for each pair of eyewear. Vontélle honors the customer experience and knows opening our package will make you smile. Nonetheless, we understand things happen.
Returns & Exchanges
One-Year Warranty Replacement
Vontélle offers a one-year/one-time replacement warranty from the purchase date of your eyewear. We will replace stolen, lost, damaged or broken glasses. Please note: The insurance replacement covers frames only. It does not include the cost of replacing the lenses/prescription. Click here for Claim Form.
- Stolen/Lost: You will be required to complete the One-Year Warranty Claim Form for a replacement pair of the exact/same pair of glasses you originally purchased. This replacement policy does not cover the cost of the lenses/prescription. Please provide any supporting documentation (police report, receipt, etc.).
- Damaged/Broken: This warranty covers damaged or broken eyewear caused by accidents, negligence and improper care. Please complete the One-Year Warranty Claim Form and send back your damaged/broken pair of glasses. In order to receive a replacement, eyewear must have been purchased directly from Vontélle (not a retailer). Please return claim form, actual damaged/broken glasses and original receipt/email purchase receipt to Vontélle offices at address on the form.
- Out of Stock: If the exact/same pair of glasses that were stolen/lost are out of stock, we will contact you to select another pair.
We have a 30-day, hassle-free return or exchange policy for our eyewear. Please note glasses with a prescription are not eligible for a refund. If you qualify for a refund, you’ll be set up for a full refund or exchange within 30 days of receipt to our office. Email us at email@example.com to begin your process.
If you receive the wrong order, please contact us immediately to return the glasses. We will arrange for return shipment/provide label. Once the glasses have been returned to our warehouse, we will begin processing the replacement glasses.
Visual Color Difference Issue
Our frames are vibrant and colorful and have different patterns. Each pair of glasses has a design as unique as the individual wearing them. Random patterns may differ from pictures. Goods shall in kind prevail.
Incorrect Prescription Filled
If you submit an incorrect prescription, please contact us with your original prescription copy. As a courtesy, we will offer you a discount to purchase a new pair with your correct prescription.
Changes to Orders
We begin processing orders upon submission. However, we’ll do our best to accommodate any changes. Please email us within 48 hours of placing your order at HYPERLINK firstname.lastname@example.org. Please Note: Prescription glasses cannot be changed or canceled.
Shipping is free in the United States, Puerto Rico, the U.S. Virgin Islands, and military APO/DPO/FPO addresses. Shipping fees will apply if your order is international. If you require expedited shipping, an additional fee will apply. Fees are based on shipping carrier, days required and location. You can track your package in our Order Confirmation email.
All orders will ship out on time. However, if your order requires a prescription, it can take up to 14 days before your item is shipped. Otherwise, your package may be delayed due to bad weather, strikes, pandemics and other unforeseeable reasons. We will do our best to ensure your items are delivered in a timely fashion. You can track your package in our Order Confirmation email.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions & Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.