Shipping

Shipping is free in the United States, Puerto Rico, the U.S. Virgin Islands, and military APO/DPO/FPO addresses. Shipping fees will apply if your order is international. If you require expedited shipping, an additional fee will apply. Fees are based on shipping carrier, days required and location. You can track your package in our Order Confirmation email.

Delayed Shipment

All orders will ship out on time. However, if your order requires a prescription, it can take up to 14 days before your item is shipped. Otherwise, your package may be delayed due to bad weather, strikes, pandemics and other unforeseeable reasons. We will do our best to ensure your items are delivered in a timely fashion.  You can track your package in our Order Confirmation email.

When can I expect my glasses to arrive?

FREE: Standard Shipping (USPS) Estimated Delivery: 14–21 days

Please note: If your order requires a prescription, the timeline may be extended by 10–14 days.

If you require expedited shipping, fees will apply.

Do you offer expedited shipping?

Yes. We offer express shipping to physical addresses only. We cannot ship to PO Boxes.

United States (All 50 States)

Express Shipping (USPS/UPS/FedEx) Estimated Delivery: 7–10 days

Canada

Express Shipping Estimated Delivery: 7–14 days

Please note: If your order includes a prescription, the timeline may vary.

Do you offer overnight shipping?

No, we do not offer overnight shipping.

How do I track my package?

You will receive a shipping confirmation email that will include a tracking number and tracking link for your specific shipper. Additionally, you can track your package directly at:

USPS 

UPS 

FedEx

To what countries do you ship?

We ship to the United States, Canada, Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses.  We ship internationally for an extra fee based on current carrier prices. 

What do I do if my package is damaged?

Please contact our customer service immediately at customer@vontelle.com. Please put DAMAGED PACKAGE in the subject line. We will work with you to get your damaged glasses replaced with a new pair as soon as possible. You will be required to return the damaged pair.

Return Policy

We offer a 30-day return policy on all frames from the date of receipt. Frames must be returned in their original condition.

Refund

 As a reminder, we only refund for the frames, not the prescription. Domestic return shipping is $8.00 and will be deducted from your refund - as a return label will be provided. 

Cancel Order

  We understand that minds can change. If you contact us via email at customer@vontelle.com within 24 hours of placing your order, we will be able to cancel it. However, once an order has shipped, we are unable to cancel it. You must return the items to us for a refund.

Exchange

Should the item(s) not work out, you are welcome to exchange them for a preferred style. We can input your prescription into the new exchanged frames.

Try On

 You can order frames for try-on without a prescription. If they are perfect, you can send them back to us to add your prescription, or you can take them to your local optician/optometrist to have the prescription added.